ServiceNow integrations & App Engine
ServiceNow integration
services & App Engine development
Connect ServiceNow to your entire enterprise technology stack — SAP, Oracle, Workday, Salesforce, and more — using IntegrationHub, REST APIs, and custom App Engine applications.
SAP · Oracle · Workday
ERP and HRIS integration experience
App Engine
Custom applications built on ServiceNow platform
Integration expertise:
Integration architecture
ServiceNow as your enterprise integration hub
ServiceNow sits at the centre of your enterprise, orchestrating workflows across every system — not replacing them.
Source systems
SAP · Oracle · Workday · Salesforce · AD · CMDB tools
ServiceNow
IntegrationHub · REST · MID Server · App Engine
Downstream systems
Monitoring tools · ITSM portals · Notification services · BI platforms
Systems we integrate
Enterprise systems we connect to ServiceNow
Pre-built IntegrationHub spokes accelerate delivery — custom REST and SOAP connectors cover anything else.
SAP ERP / S4HANA
Oracle EBS / Fusion
Workday HRIS
Salesforce CRM
Active Directory / Azure AD
Microsoft 365
PagerDuty / OpsGenie
Splunk / Datadog
Jira / Azure DevOps
ServiceNow Pay / SAP Finance
Okta / CyberArk
Custom REST / SOAP APIs
App Engine
Custom applications built on ServiceNow
When IntegrationHub spokes don't exist for your system, or you need a workflow that goes beyond standard modules —
we build custom App Engine applications.
Custom workflow applications
Build bespoke approval workflows, request forms, and process automation directly on the ServiceNow platform — leveraging existing access controls, notifications, and audit trails.
- Custom Flow Designer workflows
- Business rule and script development
- UI Builder custom portal pages
- Scheduled jobs and event triggers
AI & automation on ServiceNow
Combine ServiceNow App Engine with AI capabilities — intelligent routing, NLU-powered virtual agents, and predictive intelligence for auto-classification and priority scoring.
- Virtual Agent (VA) chatbot development
- Predictive Intelligence configuration
- NLU model training for your data
- AI-assisted case routing & assignment
Case study
Integration in action — SAP to ServiceNow
Integration · Manufacturing · SAP S/4HANA · UK
Real-time SAP S/4HANA to ServiceNow ITSM integration for a UK manufacturer
A UK manufacturer’s ERP (SAP S/4HANA) and ITSM (ServiceNow) were completely disconnected. IT assets were tracked in SAP but ITSM tickets had no access to asset data, causing slow triage and incorrect priority assignment. Changes to production systems required manual approval in both systems.
“Before Exato’s integration, our service desk was flying blind on asset data. Now every ticket shows live SAP asset information instantly. The ROI was visible within the first month.”
— IT Operations Manager, UK Manufacturing Group
FAQ's
Integration questions
IntegrationHub is ServiceNow’s native integration framework — a library of pre-built “spokes” (connectors) for popular enterprise systems, plus a low-code development environment for building custom integrations. Using IntegrationHub rather than custom middleware keeps integrations on-platform, reduces maintenance overhead, and avoids the fragility of bespoke ETL pipelines.
Yes — if there’s no pre-built spoke, we build custom REST or SOAP integrations using ServiceNow scripted REST APIs, Business Rules, or MID Server for on-premise connectivity. We’ve built connectors for legacy systems, custom ERP instances, and proprietary data sources.
We deploy and configure ServiceNow’s MID (Management, Instrumentation, and Discovery) Server — an on-premise agent that provides secure connectivity between ServiceNow cloud and your internal systems, without opening firewall rules to the internet.
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