ServiceNow development & BPA
ServiceNow development &
implementation partner
Automate enterprise workflows, eliminate manual tickets, and accelerate ITSM — delivered by a certified ServiceNow partner with 25+ years of enterprise IT experience.
The problem we solve
Is your enterprise drowning in one unified queue
Most enterprises waste thousands of hours annually on manual ticket routing, approval chains, and disconnected systems. ServiceNow fixes this — if implemented right.
Tickets routed manually, resolved slowly
We implement ITSM workflows that auto-classify, auto-assign, and auto-escalate — cutting resolution times by 30–45% in the first 90 days.
HR, IT, and ops running on disconnected tools
We build a unified ServiceNow platform connecting HR, IT, and facilities — one system of record, one employee experience, zero context switching.
No visibility into process performance
We configure dashboards, SLA tracking, and performance analytics so you can see — in real time — exactly where your workflows are succeeding or breaking down.
Engagement options
Three ways to hire ServiceNow talent
Choose the engagement model that matches your timeline, budget, and in-house team structure.
ITSM & ITOM implementation
Full ITSM suite — Incident, Problem, Change, Request, and CMDB. Reduce ticket volume and resolution time with intelligent automation.
- Incident & problem management
- Change & release management
- CMDB & asset management
- Service catalogue & request management
38%
avg. ticket resolution time reduction
HR service delivery (HRSD)
Transform the employee experience with a unified HR portal — onboarding, offboarding, leave, and HR case management, all on ServiceNow.
- Employee onboarding & offboarding
- HR case & knowledge management
- Life events & workforce requests
- Manager & employee self-service portal
60%
reduction in HR query handling time
Customer service management (CSM)
Deliver connected customer service with case management, omnichannel routing, and proactive field service — all on the ServiceNow platform.
- Case & account management
- Omnichannel routing & escalation
- Field service management
- Customer self-service portal
45%
improvement in CSAT scores
Integration & App Engine
Connect ServiceNow to your ERP, HRIS, CRM, and third-party tools via IntegrationHub, REST APIs, and custom App Engine applications.
- IntegrationHub spokes & custom APIs
- SAP, Oracle, Workday connectors
- Custom App Engine development
- Flow Designer & workflow automation
SAP · Oracle · Workday
integration experience
Managed services & support
Post-go-live platform health, upgrades, enhancements, and SLA-backed support — so your ServiceNow instance keeps performing as your business grows.
- Platform health monitoring
- Upgrade & patch management
- Enhancement backlog delivery
- SLA-backed helpdesk support
27/7
monitoring & SLA-backed support
Hire ServiceNow developers
Augment your team with certified ServiceNow developers on a contract, fixed-term, or permanent basis — onboarded in days, not months.
- Certified ServiceNow developers
- Flexible engagement terms
- Onboard in under 2 weeks
- USA · UK · India time zones covered
< 2 wks
avg. developer onboarding time
How we deliver
Our implementation process
Five structured phases — from discovery to hypercare. No surprises, no missed go-live dates.
01
Discovery & requirements workshop
We run structured workshops with your IT, HR, and business teams to map current state processes, pain points, and desired outcomes. Deliverable: a detailed requirements document and implementation scope.
02
Solution design & architecture
We design your ServiceNow solution architecture — data model, workflow design, integration points, and user experience. You approve before a single line is configured.
03
Agile build & configuration
04
UAT, training & go-live
05
Hypercare & managed services
Engagement models
Choose how to work with us
Three clear ways to engage — each designed for a different stage of your ServiceNow journey.
Full implementation
End-to-end ServiceNow implementation with a defined scope, fixed price, and committed go-live date.
- Fixed price & timeline
- Discovery through hypercare
- Includes training & documentation
Dedicated ServiceNow team
A full-time embedded team of certified ServiceNow developers and a BA — working exclusively on your platform.
- Certified developers + BA
- Scale up or down monthly
- Daily standups & sprint reviews
Managed services
We manage and evolve your existing ServiceNow instance — upgrades, enhancements, and SLA-backed support.
- Upgrade & patch management
- Enhancement backlog delivery
- SLA-backed response times
Case study
A recent ServiceNow outcome
ITSM implementation · Healthcare · USA
ServiceNow ITSM rollout for a 2,000-seat US healthcare enterprise
A US healthcare provider was managing IT support through a mix of email, spreadsheets, and an outdated ticketing tool. SLAs were untracked, ticket assignment was manual, and IT leadership had no visibility into team performance. They needed a full ITSM implementation in under 16 weeks without disrupting clinical operations.
“Exato’s team understood our clinical environment constraints and delivered a ServiceNow solution that our IT team actually loves using. The results in the first month exceeded our expectations.”
— VP of Information Technology, US Healthcare Provider
Client feedback
What clients say about working with Exato
FAQ's
Common questions
A focused ITSM implementation for a mid-size enterprise typically takes 10–16 weeks. Larger, multi-module implementations (ITSM + HRSD + CSM) can take 6–12 months. We always start with a 1–2 week discovery phase to give you a precise timeline before any commitment is made.
Yes — our team includes certified ServiceNow professionals across ITSM, HRSD, CSM, and App Engine. We maintain active certifications and stay current with every platform release. We can provide certification documentation during your evaluation.
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